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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have forgotten my google signin password, and when I use

Customer Question

I have forgotten my google signin password, and when I use the forgot password, and type in the 6 digit code sent to me, it just asks for my password *****
JA: When did you last reset your username and password?
Customer: 20 days ago
JA: Have you installed any updates recently?
Customer: I have a different computer.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't know what other information might be needed.
Submitted: 13 days ago.
Category: Computer
Expert:  Martin replied 13 days ago.

Hello and welcome.

After typing the 6 digit code, you need to type a new password *****

If you're not getting that option, I can take a look for you.

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