Welcome, I am Cory.
What are you trying to update your account on what site?
I am sorry, I am not familiar with these sites.
I will opt out and let another expert handle this.
Please wait for a reply from them.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Let me clarify a few points. We are not intuit, nor quicken itself. We are a third party support service.
Hence, this is why we do ask for one fee for written support, and an additional fee if phone support or secure remote support is requested or used.
Also, unlike intuit , quicken and most every other major tech company. We offer a full refund if we cant fix the issue.
So after reading the above, please clarify if you would like to proceed with this support ticket or not, thank you.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
You are welcome to make whatever choice you want for service. But what you have described inst an Intuit problem, its a problem with your computer. One I can help you with.
Either way, I do hope you are able to resolve the issue.
Not a problem at all, and theres no need to apologize.
Since you will seek help elsewhere, the link below may be of interest to you.
Best of luck to you,