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Hello, and Thank You for choosing JustAnswer.comMy name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.
The only way i can help you with getting your subscription renewed, is to connect to your computer through a remote session and guide you through the process.
It has to be done, and reviewed by the actual user whom the account belongs to.
I cant just send you an email to send back your information either.....that is VERY unsafe.
Please let me know when you would like to continue.