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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4684
Experience:  B.Sc. Computer Science with Honors
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I need to reset a password on aol email that has no recovery

Customer Question

I need to reset a password ***** aol email that has no recovery email or number
JA: How long have you had this issue with your A.O.L. account?
Customer: just recently since I haven't used it much
JA: Have you installed any updates recently?
Customer: nope
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope
Submitted: 18 days ago.
Category: Computer
Expert:  Michelle replied 18 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 18 days ago.
Ok
Expert:  Michelle replied 18 days ago.

There are limited recovery options in case of forgotten password ***** AOL offers

they are listed below

1 Alternate email

2. phone number

3. secret questions

since you dont have access to the first 2, the only possibility is to try the secret questions

click here to go to aol sign in page

Click the Forgot password ***** under the password ***** field.

When prompted, enter your username or email and the 4-digit CAPTCHA and click next.

Click the More Verification Options link.

The webpage will then reload and give you text fields to verify that you are the owner of the account. You may select the secret questions option and answer them

Customer: replied 18 days ago.
It only says there are no recovery options
Expert:  Michelle replied 18 days ago.

if however you dont get the secret questions option or you are unable to answer them there are no chances to do this online

is this a free account or you have a subscription with aol

Customer: replied 18 days ago.
Free
Expert:  Michelle replied 18 days ago.

do you remember the phone# ***** email you provided at time of signing up for aol email

Customer: replied 18 days ago.
The phone yes
Expert:  Michelle replied 18 days ago.

let me know your aol username

Customer: replied 18 days ago.
Frnmrb
Expert:  Michelle replied 18 days ago.

got that, it seems that you have not updated the recovery details for this account in the recent past due to which its unable to recover it online

to get the password ***** you will have to call at 1-***-***-**** Monday through Friday from 8:00 a.m. to 1:00 a.m. (EST), and Saturday & Sunday from 8:00 a.m. to 10:00 p.m. (EST)

they will ask you the verification questions and then provide you a reset code over the phone

you might be asked for a verification code on the call

i am listing the code below

please make a note of it

556653

Customer: replied 18 days ago.
Ok thanks
Expert:  Michelle replied 18 days ago.

once you have the password ***** and are able to login to aol, please do update your alternate email and phone# ***** your account settings page

Expert:  Michelle replied 18 days ago.

let me know if you have any questions

Customer: replied 18 days ago.
Nope thank you
Expert:  Michelle replied 18 days ago.

Feel free to ask if you have any question. I hope I’ve provided the information you were seeking. Please provide a rating for the service, effort and the time by clicking on the stars located in the upper right corner of the page. Thank you

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