Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What admin password ***** you looking for please explain the problem a bit more in detail
the user account which it has does it have the admin rights?
Basically you are unable to login to the admin account correct?
What Operating System (OS) is running on the computer?
yes that is correct.
Step 1: Restart your computer, press “Ctrl+Alt+Delete” two times, then enter the administrator name and password if you know the password, if you don't, leave it blank, click “Ok”. Step 2: Start to reset the password by pressing “Win+R” and type control user passwords 2 and hit “Enter”
once you are back in windows screen open www.justanswer.com or access your email and look for justanswer email the chat will reopen from the email.
Windows button located at the bottom left of the keyboard between the Ctrl and Alt keys
When you press the windows and R key together it should come up with a box where you can type in user password ***** hit enter.
If this is not working then you will have to opt for a different way to reset the admin password ***** custom password ***** Mostly they are paid however i will give you a free version with steps to try.
hi there, my name is ***** ***** I'm gonna take over for this for you, I'm sorry if Michelle's information lacked clarity or depth to you. In these cases where the administrative password ***** been forgotten on Windows 7, except for REALLY in depth procedures, using a software called "Hiren's Ultimate Boot CD" and requiring some deep technical knowledge, it's going to be near impossible to do this. My BEST suggestion to you, is to procure a copy of the Windows 7 installation media, and reinstall windows. You can do this by installing over top of the existing installation which will preserve the data you're looking to save, by tossing in c:\windows.old\users\useraccount\Documents (or related folder, photos, videos, etc).... If you need any more help on this note, let me know and i'll try to direct you the best i can.
I can try to point you towards some places to gather installation media too, just let me know.