Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
How old is it?
you mean the ac adapter and the magnetic connector which connects the pro 2 is not powering on the surface pro is that correct?
unplug the adapter fromt the surface pro and then Push and hold down the power button on the surface pro for 45 seconds and release it.
Connect the adapter and let me know if there is any sign of power led comes on or not. Try to plug in the adapter to another wall socket just to make sure the wall socket has good power.
Not a problem take you time and let me know what time tomorrow you will be online.
please plug in the adapter again and let me know if it shows to be charging or not
you would need to get the apadter checked using a volt meter whether its producing dc output or not.
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