I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
What is the issue with your microphone please?
Thanks for your patience and best regards,
Thank you, ***** ***** mean within Skype?
Just to make sure, are you on Windows or Mac or possibly even Linux?
Thank you. So your microphone is connected and working, but no one is able to hear you on the other end, is that correct? And for the connection you are using a Facebook app that can be used to call people?
Just want to make sure: how do you know that the microphone works if you are not on a call? Did you record yourself with another program on your computer to verify this?
Thank you, ***** ***** do you know that the microphone actually works as you say?
Now I do understand you, all right. What microphone is it please (Model)?
OK, and the model please?
Have a look at it, somewhere it should say what model it is.
Did it ever work before, maybe at another computer?
OK, since I don´t know the model, can you let me know how it is being connected to your computer? Is it via USB?
Is the device showing up in the device manager?
If you want, I can remotely look at this issue, but I will only be available in about 30 minutes from now, is that OK with you or should I forward you to another expert?
Okay to wait or should I forward you to another expert?
Hello my name is***** have been reviewing your question and see you would like remote assistance. Just to verify your microphone is not responding and it is a USB microphone correct? Is it new or an older one and I also understand it's not responding to facebook as well?
I'm reading payment failure on my end for that offer for remote assistance.
http://www.justanswer.com/remotedesktop/join.aspx?Session=e538f597-6204-4ddf-8fe7-addc60122037OK I am going to send a link for remote assistance, I am going to help either way. Go to this link: It will allow the connection.
Once the session is done don't forget to leave a positive star rating.
Did you click on the link and agree to the terms to connect us?
the other expert opted out of your question, I am back now and can continue to help you with this by remotely connecting to your computer. Please accept the offer I am sending you and we can get started.
Thank you very much,