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Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 1045
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
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How to fix my desktop microphone

Customer Question

how to fix my desktop microphone
Submitted: 6 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 6 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

What is the issue with your microphone please?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 6 months ago.
I can be seen in the screen but cannot be heard on the other end
Expert:  Lorenz Vauck replied 6 months ago.

Thank you, ***** ***** mean within Skype?

Customer: replied 6 months ago.
no, from my desktop facebook
Expert:  Lorenz Vauck replied 6 months ago.

Just to make sure, are you on Windows or Mac or possibly even Linux?

Customer: replied 6 months ago.
from windows
Expert:  Lorenz Vauck replied 6 months ago.

Thank you. So your microphone is connected and working, but no one is able to hear you on the other end, is that correct? And for the connection you are using a Facebook app that can be used to call people?

Customer: replied 6 months ago.
Expert:  Lorenz Vauck replied 6 months ago.

Just want to make sure: how do you know that the microphone works if you are not on a call? Did you record yourself with another program on your computer to verify this?

Customer: replied 6 months ago.
no
Expert:  Lorenz Vauck replied 6 months ago.

Thank you, ***** ***** do you know that the microphone actually works as you say?

Customer: replied 6 months ago.
I cannot be heard on the other end but I can hear them
Expert:  Lorenz Vauck replied 6 months ago.

Now I do understand you, all right. What microphone is it please (Model)?

Customer: replied 6 months ago.
logitech
Expert:  Lorenz Vauck replied 6 months ago.

OK, and the model please?

Customer: replied 6 months ago.
I don't know
Expert:  Lorenz Vauck replied 6 months ago.

Have a look at it, somewhere it should say what model it is.

Customer: replied 6 months ago.
sorry I really don't know what model it is it's an old camera-microphone that you plug in at the back of the tower
Expert:  Lorenz Vauck replied 6 months ago.

Did it ever work before, maybe at another computer?

Customer: replied 6 months ago.
I have not used it to any other computer
Expert:  Lorenz Vauck replied 6 months ago.

OK, since I don´t know the model, can you let me know how it is being connected to your computer? Is it via USB?

Customer: replied 6 months ago.
it's usb
Expert:  Lorenz Vauck replied 6 months ago.

Is the device showing up in the device manager?

Customer: replied 6 months ago.
what is the device manager
Expert:  Lorenz Vauck replied 6 months ago.

If you want, I can remotely look at this issue, but I will only be available in about 30 minutes from now, is that OK with you or should I forward you to another expert?

Customer: replied 6 months ago.
okey with me
Expert:  Lorenz Vauck replied 6 months ago.

Okay to wait or should I forward you to another expert?

Customer: replied 6 months ago.
i'll wait
Customer: replied 6 months ago.
pls.forward me to anther expert
Expert:  Charles A. Roberts replied 6 months ago.

Hello my name is***** have been reviewing your question and see you would like remote assistance. Just to verify your microphone is not responding and it is a USB microphone correct? Is it new or an older one and I also understand it's not responding to facebook as well?

Customer: replied 6 months ago.
usb and it's old it's not responding to facebook
Expert:  Charles A. Roberts replied 6 months ago.

I'm reading payment failure on my end for that offer for remote assistance.

Expert:  Charles A. Roberts replied 6 months ago.

http://www.justanswer.com/remotedesktop/join.aspx?Session=e538f597-6204-4ddf-8fe7-addc60122037OK I am going to send a link for remote assistance, I am going to help either way. Go to this link: It will allow the connection.

Expert:  Charles A. Roberts replied 6 months ago.

Once the session is done don't forget to leave a positive star rating.

Customer: replied 6 months ago.
what do I do now
Expert:  Charles A. Roberts replied 6 months ago.

Did you click on the link and agree to the terms to connect us?

Expert:  Lorenz Vauck replied 6 months ago.

Hi,

the other expert opted out of your question, I am back now and can continue to help you with this by remotely connecting to your computer. Please accept the offer I am sending you and we can get started.

Thank you very much,

Lorenz