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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I seem to have lost my micosoft word on my lap top. use to

Customer Question

i seem to have lost my micosoft word on my lap top. use to work to type out a letter. also spell check worked etc.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: window 7 premium on a hp pavilion g6
JA: Have you installed any updates recently?
Customer: tried top up date to windows 10 a while ago but it failed both times. lost my task bar also but have managed to get it back
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes i am not all that good on a computer so don,t expect a lot of help from me. lol
Submitted: 15 days ago.
Category: Computer
Expert:  Jason Jones replied 15 days ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 15 days ago.
just got company will have to do this another day. sorry talk at a later date . next weekend perhaps.
Expert:  Jason Jones replied 15 days ago.

Hello,

When you are ready to continue, please post a message here. I will be here all day.

- Jason

Customer: replied 15 days ago.
will see how long they stay. lol
Expert:  Jason Jones replied 15 days ago.

Thank you :)