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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just bought a new aspire es 15. I got it and every thing

Customer Question

I just bought a new aspire es 15. I got it and every thing was going ok today I started it up and it said it was updating windows. I let go and now with the new update it refuses my pin number and password. What do I do. I no longer have access
JA: Just to clarify, what's the exact model of your Aspire? And what operating system are you running?
Customer: Aspire ES 15 8 gig mem. Windows 10
JA: Have you installed any updates recently?
Customer: It updated itself today
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Computer
Expert:  Kevin T replied 14 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 14 days ago.

Hi,

Can you turn it on and tell me when you are on the lock screen?

Regards

Kevin

Customer: replied 14 days ago.
Am on lock screen
Customer: replied 14 days ago.
Please call me at(###) ###-####if possible Thank you
Expert:  Kevin T replied 14 days ago.

Can you choose the forgot pin option?

Customer: replied 14 days ago.
No all I get is Sign options nothing else
Expert:  Kevin T replied 14 days ago.

What do you see under that?

Can you take a pciture of what you see and send it.

Thanks