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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I lost all my Quick tax & Turbo tax when I had a crash, and

Customer Question

Hi Pearl, I lost all my Quick tax & Turbo tax when I had a crash, and of coarse
JA: What kind of computer do you have?
Customer: I have an old hp with window xp were I lost all info, I also have a newer one TouchSmart HP window 10. I have all the CDs to download again from 2006 to2011. I need to make returns for my older sister (97) who lives in Quebec. I also have all the installation keys if that might help? Thanks Art Neukom
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just how do I reinstall, that's all, thanks
Submitted: 6 months ago.
Category: Computer
Expert:  Kevin T replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 6 months ago.

Hi,

Is this Windows or MAC you are using?

Regards

Kevin