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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My D: Drive stopped working and is not shown in file

Customer Question

My D: Drive stopped working and is not shown in file explorer
JA: What kind of computer do you have?
Customer: Dell Laptop, Inspirion 15 3000 series laptop
JA: Have you installed any updates recently?
Customer: I can't remember
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 18 days ago.
Category: Computer
Expert:  Jason Jones replied 18 days ago.

Hello,
I am the person that will be helping you today.

Is the D: drive an external drive or is it a partition on the internal drive?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 18 days ago.
It is not an external drive
Expert:  Jason Jones replied 18 days ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.