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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have tried and tried to get on my email and cant remember

Customer Question

I have tried and tried to get on my email and cant remember password. Have requested help from you all and they keep denying me.
JA: When did you last reset your username and password?
Customer: I dont remember. it was saved so i would just automaticaly click on
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: can i delete acct and put in new one
Submitted: 19 days ago.
Category: Computer
Expert:  John replied 19 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Are you accessing this email on a windows or mac computer?

Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 19 days ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Customer: replied 19 days ago.
Windows. @embarqmail.com
Expert:  John replied 19 days ago.

Have you tried to reset the password ***** your embarqmail email account ?

Customer: replied 19 days ago.
Microsoft won't let me in. They keep saying they can't identify me with the answers I gave

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