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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
What is the exact issue you are having with your cricket cell and / or computer?
Thanks for your patience and best regards,
Yes, I am here, what you need to do in this case, is to contact Microsoft, since we are independent computer experts here and can´t help you to repair the phone remotely. However, I will opt out of your question, just in case other experts might have another idea to help you with this. Thank you very much and best regards,