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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It is related to my Cricket cell, desk top, updates for

Customer Question

It is related to my Cricket cell
JA: What kind of computer do you have?
Customer: desk top
JA: Have you installed any updates recently?
Customer: updates for what?
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 16 days ago.
Category: Computer
Expert:  Lorenz Vauck replied 16 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

What is the exact issue you are having with your cricket cell and / or computer?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 16 days ago.
The exact issue is that my cellphone I bought last month is defective, per sales clerk at Cricket
She told me to contact Microsoft and let them know that she tried to help me at the store for about 45 mins with any results. I want a cell that work!!
Customer: replied 16 days ago.
Are you there?
Expert:  Lorenz Vauck replied 16 days ago.

Yes, I am here, what you need to do in this case, is to contact Microsoft, since we are independent computer experts here and can´t help you to repair the phone remotely. However, I will opt out of your question, just in case other experts might have another idea to help you with this. Thank you very much and best regards,

Lorenz

Customer: replied 16 days ago.
I thought you were an expert.
Customer: replied 16 days ago.
All I want is a new cellphone that works.
Customer: replied 16 days ago.
I thought this was Microsoft.