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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Not receiving emails on my computer? Toshiba window 10, no,

Customer Question

not receiving emails on my computer?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Toshiba window 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: this is for the computer, the phone works
Submitted: 16 days ago.
Category: Computer
Expert:  Bob James replied 16 days ago.

Hi,

This is Bob, I will do my best to help.

On the Windows 10 computer, what email program are you using? Have you attempted to set it up already? Are you receiving error messages? Or, are you using a browser-based email - in Internet Explorer, or Goobgle Chrome, etc...

Please provide as many details as possible.

Thanks,

Bob

Customer: replied 16 days ago.
outlook, had outlook for years, no blank page, explorer
Expert:  Bob James replied 16 days ago.

So you did set up Outlook? Which version of Outlook? When you say "blank page", can you provide more information on that?

Customer: replied 16 days ago.
do not know the version, email page show up nothing coming in,
Expert:  Bob James replied 16 days ago.

Have you tried an email to yourself, to see if there's an error?

Expert:  Bob James replied 13 days ago.

Hi,

Just going through some still open cases. Do you still need help with your email? I'm happy to continue to a resolution. Were you able to test an email to yourself? It's a good way to see if there's an error, with an error it is easier to determine where the problem is. Let me know what happens please.

Thanks,

Bob