Hi! My name is ***** ***** I will be assisting you. Let's get started!
Please remove the toner and make sure that there isn't any tape or plastic still on the toner. The companies put a lot of plastic/tape on the cartridges as protection and it is easy to miss it.
If you do not see any tape/plastic, put the toner back in the printer.
While the printer is powered on, pull the power cord.
Wait 1 minute
Plug the printer back in and power it on
Do you still have the issue?
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.