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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16031
Experience:  5 years as Network Admin, 10+ years of IT support
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I just changed the toner on my Brother HL=L2300D and the

Customer Question

I just changed the toner on my Brother HL=L2300D and the indicator lights run thru the gamut and revert to yellow on the Toner light....no print
JA: What kind of computer do you have?
Customer: Window 7 It was working perfectly until my toner had to be changed. I remove the driver and reinstalled. Troubleshooting indicated that I had spooler problems and that they were fixed.
JA: Have you installed any updates recently?
Customer: I just last night install a Windows update, but have had this problem for several days.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think that is it
Submitted: 15 days ago.
Category: Computer
Expert:  Josh replied 15 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 15 days ago.

Please remove the toner and make sure that there isn't any tape or plastic still on the toner. The companies put a lot of plastic/tape on the cartridges as protection and it is easy to miss it.

If you do not see any tape/plastic, put the toner back in the printer.

While the printer is powered on, pull the power cord.

Wait 1 minute

Plug the printer back in and power it on

Do you still have the issue?

Expert:  Josh replied 14 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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