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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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In trying to download Kaspersky virus protection program it

Customer Question

In trying to download Kaspersky virus protection program it was pointed out by their staff that we need to reinstall Base Filtering Engine. Can you provide assistance with this request.
JA: How much experience do you have with this particular machine?
Customer: Average - we are using a Windows 7 program on our computer.
JA: Have you installed any updates recently?
Customer: Yes, today
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 17 days ago.
Category: Computer
Expert:  Lorenz Vauck replied 17 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

I had that issue myself in the past. May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 17 days ago.
do I need to exit out of your Web site
Expert:  Lorenz Vauck replied 17 days ago.

No, all good, I have just sent you an offer for the assistance and we can get going once you have accepted it. Thank you very much.