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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It says in my version 11 wordperfect office 11 that it isn't

Customer Question

It says in my version 11 wordperfect office 11 that it isn't downloaded properly. Can I get a new download version. My original serial # is WS11WBD-0500346-FPS
JA: What kind of computer do you have?
Customer: Can't think..... not mac
JA: Have you installed any updates recently?
Customer: Not aware of any
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Computer
Expert:  Lorenz Vauck replied 14 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.

Thanks for your patience and best regards,

Lorenz Vauck