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Hold down Ctrl+Home key and press the power button. Keep holding Ctrl+Home until you see "EZ-Flash" start. Let EZ-Flash run Your computer will shut down automatically when finished.
Look on the key pad. There is a key labeled HOME.
Disregard that. it is an automated popup as i indicated in my greeting.
How about not being insulting! I am only trying to help you!!
Hello,I am the person that will be helping you today.
The 'Home' text is displayed on the left arrow key. In order to activate that Home option, you must be pressing the key that is on the bottom row, 2nd from the far left (It is between the CTRL and Windows key). If you need to press "CTRL HOME" for example, you would press the following three keys at the same time: CTRL, fn, and the Left Arrow Key.
Please, let me know if that makes sense or not.
Click the link below. I put a red arrow pointing to the Function key that I am referring to.
I have I will be standing by, looking forward to your response.
Thank you for the update. When you exit the Utility, it just goes back to the same Utility?
It sounds like your installation of Windows may be faulting. When was the last time that you were able to boot into windows. Do you know what caused this problem?
The reason behind the utility coming up is that the computer cannot locate a bootable drive. In the setup utility, navigate to the Boot session and locate the Boot Drive Order setup. Be sure that the Hard Drive is posted as the first boot device, save the settings, and reboot. Did that make any change?
In the setup utility, you will need to create a new boot option priority and set it to the hard drive.
- Select the Boot Configuration Menu
- Select 'Launch CSM' and change to enable- Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable- Select Save & Exit and press 'yes'- Hold down the power button until the unit switches power off completely- Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu- Select 'Advanced Start Up' and wait until the recovery menu appears- Select ' Advanced Options'- Select 'System Restore' and select a date prior to when the problem occurred.
Once that is complete, please update me.
Turn the computer off and on. Then immediately, start tapping the F2 key. That will bring up the menu I described in my instructions.
Disable the Secure Boot Control and test it once more, please.
Please, choose the "Load Optimized Defaults" and test that option.
I have run out of ideas.
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Thank you for your patience.
Hello, my name is Dustin.
We should consider the possibility that the hard drive has either failed, or it has slipped loose from its connector.
Have you tried removing the hard drive? Here is a video that shows how to disassemble a previous model.
So disconnect the power cord, turn it off.. Then remove the hard drive.. Then,reconnect the hard drive.. And then turn it back on.
If it still doesnt work, you will need to replace the hard drive, then reinstall windows.
Your machine shipped with a 1 terrabyte hard drive.. If you wanted to double your storage space, you can get compatible hard drives below.
2 TB ( double your previous space ) http://amzn.to/2g8tfOR
1 TB ( same as your previous space ) http://amzn.to/2ff3cXx
Discount drive, various sizes. http://amzn.to/2g8scys
After you have replaced the hard drive, you can use another computer to download windows 10 to a USB drive using this media creation tool
Then, you will be able to reinstall windows on your new hard drive.
If you have any questions or concerns, let me know.
Hello again, I havent heard from you for a while. Did you still need help with this issue or not?
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