Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Pandora doesnt work that way. If she is using the free service, it goes by the email she is signed up with, but we can recover this if
she has put in recovery methods.
If you don’t know your Google Account password, follow these steps to set a new one.
This should offer her options, phone, alt email etc. to change the password.
She can then log into pandora to reset her password ***** and have it sent to the gmail
account she signed up with.
You can use use this page to reset her password ***** and then help her upgrade.
let me know if you need help doing both of these to gain access.
Please rate the 5 stars at the top of the page to close out this question as it is the only way i amcredited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.~Franklin