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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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I am trying to help a friend get into her Pandora account

Customer Question

I am trying to help a friend get into her Pandora account and upgrade. She cannot remember her password ***** is not receiving my email. Can you send it to my email?
JA: Have you contacted anyone about your account?
Customer: Not my account but Kelly McNamee's account.
JA: Have you installed any updates recently?
Customer: No she hasn't
JA: Anything else you want the computer expert to know before I connect you?
Customer: No other than her email which is***@******.***
Submitted: 16 days ago.
Category: Computer
Expert:  Isaac Franklin replied 16 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 16 days ago.

Pandora doesnt work that way. If she is using the free service, it goes by the email she is signed up with, but we can recover this if

she has put in recovery methods.

If you don’t know your Google Account password, follow these steps to set a new one.

  1. Go to the trouble signing in page.
  2. Select “I don’t know my password.”
  3. Enter your email address and follow the instructions on the screen.

This should offer her options, phone, alt email etc. to change the password.

She can then log into pandora to reset her password ***** and have it sent to the gmail

account she signed up with.

You can use use this page to reset her password ***** and then help her upgrade.

https://help.pandora.com/customer/portal/articles/24665-password

let me know if you need help doing both of these to gain access.

Please rate the 5 stars at the top of the page to close out this question as it is the only way i am

credited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.

~Franklin