How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I don't remember my Microsoft sign-in for my account. Mod #

Customer Question

I don't remember my Microsoft sign-in for my account.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Mod # NB305-N600. Windows 10
JA: Have you installed any updates recently?
Customer: Yes, just this morning.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so.
Submitted: 21 days ago.
Category: Computer
Expert:  ChrisC replied 21 days ago.

Hi, my name is ***** ***** welcome to JustAnswer!

If you don't remember your sign in, the only way to reset your password ***** ***** the automated password ***** tool. Have you already tried to reset your password ***** this point?

Customer: replied 21 days ago.
but I don't know what email address is on file.
Expert:  ChrisC replied 21 days ago.

Hmm. . . Have you made any attempts to guess?

I ask because there is no manual way to reset the password. If you are unable to complete the password ***** wizard, then I'm afraid there is no way to get back into the account.

Related Computer Questions