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Russell H.
Russell H., Computer Systems Expert
Category: Computer
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Experience:  13+ years experience
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I cannot (usually)connect to the internet. Time Warner says

Customer Question

I cannot (usually)connect to the internet. Time Warner says it's a computer problem. I got nowhere
trying to resolve this via phone.
Submitted: 4 months ago.
Category: Computer
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

First, I will need to know a bit more about your internet and system:

- Is the computer a Windows PC? or an Apple computer?

- Is the computer connected with a wireless connection, or with an Ethernet network cable to the local router box or cable modem etc. ?

Customer: replied 4 months ago.
PC wireless
Customer: replied 4 months ago.
PC wireless
Expert:  Russell H. replied 4 months ago.

OK.

Is the problem with the wireless staying connected?

Or is the problem that, though the wireless connection is present and OK, the internet itself does not connect / etc. ?

Feel free to describe this at some length. Thanks.

Customer: replied 4 months ago.
Once connected it stays connected. But it never connects the first time I try it. It seems that it just takes a very long time to connect.
Expert:  Russell H. replied 4 months ago.

Is it the wireless that takes a very long time to connect?

If so, that might be a problem with a wireless adapter, perhaps.

Do any other devices (computers, laptops, tablets, smartphones) access or connect to your local WiFi ?

Customer: replied 4 months ago.
other computers work fine. I was told by Time Warner it's probably the wireless adapter.
Expert:  Russell H. replied 4 months ago.

It's not the router, if you have no trouble of the sort with other computers connecting to the same WiFi.

Yes, it may be the wireless adapter in the computer that has the trouble with connecting.

Tell me: what maker and model is the computer with the problem?

And, how old is it? (if fairly long-in-use, has it always had this problem? or, if not, since when?)

Customer: replied 4 months ago.
Toshiba model L775D-57220 s/n 7B238968R
maybe three years old. don't remember.
Customer: replied 4 months ago.
Problem started last week.
Expert:  Russell H. replied 4 months ago.

OK.

Has it always had this problem? or, if not, since when?

Sorry, I see your response now.

Expert:  Russell H. replied 4 months ago.

(I'm sorry - I was distracted by a few other cases for a while.)

On a laptop, if there wireless adapter is going bad, seemingly, there are two things to do:

1. try to get it working... go to its entry in Device Manager, and go to the Driver, and Update Driver... if no update is available, that approach is out (and the device is most likely 'broken' a bit.)

2. then, Disable the WiFi adapter in Device Manager, and buy and install e.g. a USB Wireless Adapter (available quite commonly in most stores that sell 'computer stuff'.) Use that for Wireless access and WiFi internet instead. Not quite as convenient as the built-in adapter, but still good and usable.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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