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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I have a guess in mind as to what is wrong with you computer, but I think I should confirm a few details before explaining what to do... so let me ask you, please:
- have you downloaded and installed any other apps lately, aside from the HP app that gave you the error message (? or is that error message on the computer, and does the app have no problem whatever? Either way, what is the HP app in question called, please?)
- do you have any security software on your computer, such as McAfee, TrendMicro, Symantec, Norton software, etc. ?
Please ignore the solicitation for remote control service (or whatever it was that you received.)
Is the "Error code is: Ox80072EE7" on your printer? or on your computer screen?
OK. That is usually an HP software error.
You also have trouble with Windows Updates, but you do have Avast... check whether your Avast software is both of the following:
A. enabled, both firewall *and* anti-virus, and
B. updated to current levels... if not updated, update it, and run a Deep Scan or a Full Scan, on the C: Hard Drive.
and that will tell you your Firewall software status, whether it is turned On at least.
The evidence (that 0x8etc.etc. error, the Not Responding messages) is that your computer has corrupted software or a virus. But: you have Avast.
Open Avast, the program (it should be a program, not just a minor plugin in your browser or that minor an entity.)
Look at its settings, as to whether it is fully updated, and whether a complete scan, or a full scan, has been completed lately.
The one serious issue is Windows Update, obviously.
Try opening Internet Explorer.
Then go to Windows Update there.
Then see if you can run Windows Update, get Critical Updates, install them, etc.
Then there isn't much of a problem for Windows Update.
So why were you getting Not Responding messages? or were those from Windows Update, really?
Your SCAN seemed to go by way too fast.
Was it a Quick Scan? you need to do a Full Scan... one that lasts 10 minutes at very least.
Microsoft Edge is often cranky (has been the impression I have gotten.)
Edge won't open at all, then?
If not, then there is a cure for that, and for the 'failed update, Not Responding' sort of thing. (Thanks to your last, and thorough, description.)