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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I keep having pop ups on my computer for scans and fixes. It

Customer Question

Good Morning, I keep having pop ups on my computer for scans and fixes. It happened before and you guys were able to do your magic and get the adds to stop. I was also wondering if your services included updating my security program?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: it is an HP let me check the OS and model
JA: Have you installed any updates recently?
Customer: No, in fact I travel for my job often and I have barely even used my computer for 3 - 4 months
JA: Anything else you want the computer expert to know before I connect you?
Customer: LOL I am not the most tech savy person
Submitted: 16 days ago.
Category: Computer
Expert:  Isaac Franklin replied 16 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 16 days ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

Are you able to get onto the web? Or in the computer anymore at all or is the pop ups stopping you?