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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Microsoft password which works to give access to my

Customer Question

I have a Microsoft password ***** works to give access to my PC.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Dell XPS9100 with windows 10. I want to have access to it without use of a password. I known & use the existing password.
JA: Have you installed any updates recently?
Customer: It checks & updates automatically re windows 10 & McAfee security. I checked for updates for printer HP Photosmart 7510: there were none; now that printer won't align cartridges after I replaced the black one.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Also the scan on the HP Photosmart 7510 is not working. I'm age 91, want my daughter to use my PC without entry password.
Submitted: 15 days ago.
Category: Computer
Expert:  Cody replied 15 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 15 days ago.

I can help with the password ***** scanning portion.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 15 days ago.
Customer: replied 15 days ago.
this sounds like a money grab. I decline "securely connect".
Expert:  Cody replied 15 days ago.

ok no problem

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