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Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 12959
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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Tablet will not charge. charger is good and so is cord. have

Customer Question

tablet will not charge . charger is good and so is cord. have two of these tablets. problem started two weeks ago ,slow at charging took 48 hrs to charge, discharges fast.
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: D2-861G
JA: Have you installed any updates recently?
Customer: no , wife uses it to play games.
JA: Anything else you want the computer expert to know before I connect you?
Customer: not at this moment, unit is 13 months old
Submitted: 5 months ago.
Category: Computer
Expert:  Dustin replied 5 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 5 months ago.

Since both tablets started this at the same time, and are behaving the same way.. Whats had to happen is a software update came in, and messed up the battery charging functions / firmware.

Here is what I would suggest.. Backup either to google photos or to a pc any pictures, files or photos you have on one of the tablets. Then, once you have your data saved. Factory reset the device as show below

After the reset, test the charging function. If it still wont charge properly we will have to consider downgrading to a previous version of android OS.

So keep me posted and let me know how this goes, thank you.

Dustin S

Expert:  Dustin replied 5 months ago.

Hello again, I havent heard from you for a while. Did you still need help with this issue or not?

If you do not need help, please remember to click and submit a 5 star rating to show that I was able to answer your questions. If you still need help, please send a reply so we can continue working on the issue.

Thanks again,

Dustin S.

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