For Online Computer Support, Ask a Computer Technician
Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. Do you have the update downloaded?
Go to this LINK then download and install the update. That should solve the problem, but if not let me know so I can assist you further.
Now check for and download all available Windows updates to see if that corrects this error.
Let me know if you accept my proposed offer for remote assistance.
You should see a link to click to accept additional payment?