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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Vision Tech worked on my computer a few weeks ago but didn't

Customer Question

Vision Tech worked on my computer a few weeks ago but didn't correct the problem. The number 1-***-***-**** doesn't work. I paid $191.00 for the service.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP running windows & google
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: The computer was cleaned of spam.anti malware system installed etc.
Submitted: 18 days ago.
Category: Computer
Expert:  Martin replied 18 days ago.

Hello and welcome.

I looked up the number you posted, it seems to be from a scam company.

Did you let them log into your computer by any chance?

If so, they may have compromised your computer with unattended access (giving them access whenever they want).

I can help you resolve this with security software and making sure you call up your bank to see if they can reverse the $191.00 charge on your card