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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31331
Experience:  Over 20 years of consulting to the IT industry
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Apparently someone has gotten ahold of my E-mail access

Customer Question

Apparently someone has gotten ahold of my E-mail access information, and is using it for their purposes. How do I cure this problem
JA: Just to clarify, what email service provider are you using?
Customer: My address is "*****@******.***
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I found almost 4 hundred Mailer Deamon rejections on my computer this morning. One of them I recognize as someone I sent to. the rest were unknown to me. That is why I believe someone has gotten ahold of my address and is trying to use it.
Submitted: 23 days ago.
Category: Computer
Expert:  Richard replied 23 days ago.

Hi there and welcome

Yes, someone has accessed your account, they got hold of your address book then emails all your contacts with a scam email. Usually these is something like you are stranded in a foreign country and need money and send it to this account ect.

The first thing you should do is inform your contacts about the possibility of these fake emails and to ignore any suspicious emails that they may receive.

Then change your password, which you can do via my link

https://www.att.com/olam/unauth/fpwdEnterUserId.myworld

Make is complex and hard to guess, eg: if you use ilovepizza make id 1l0v3pizz@

which keeps it easy to remember but near impossible to guess.

This would then stop any further access

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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