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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trying to reconfigure my DIR 862L router to shut off UPNP

Customer Question

trying to reconfigure my DIR 862L router to shut off UPNP feature as requesed by cogeco.ca Login and/or password ***** I have recorded don't work
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: Haven't done that but will do now.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am not what one would call anywhere near an expert on routers :)
Submitted: 19 days ago.
Category: Computer
Expert:  Russell H. replied 19 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I have to ask first, since you confess you're not an expert, and doing anything hasty could harm the setup you have:

- is your internet DSL internet? or cable internet? or FIOS/fiber-optic/similar?

Depending on that question, approaches to your question's answer must vary.

Customer: replied 19 days ago.
Cable internet provided by Cogeco Canada. They are requesting that I turn off the UPNP feature on the router. I can get on to the router and see all the options available including the job requested but each time I remove the check mark in the UPNP 'On' box, it immediately returns. Can't seem to log on as administrator.
I am leaving shortly for the weekend and will shut the router off until I return late Sunday. Can we continue this Monday ?
Customer: replied 19 days ago.
Don't want to invest any more in this device. Will purchase a new one
Thanks
Expert:  Russell H. replied 19 days ago.

That's one attempt at a solution - I hope it works.

Should I leave off trying to advise you on this matter, then?

Customer: replied 19 days ago.
For sure
Expert:  Russell H. replied 19 days ago.

OK then, I will leave off.

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