For Online Computer Support, Ask a Computer Technician
Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I am sorry this has happened to you. This is a popular scam (Phishing Scam) that has been going on. The link that they send to you probably installing Keylogger (a software that monitor and log all keystrokes) and/or other malicious items, Please Report them to the Internet Crime Bureau here : http://www.ic3.gov/default.aspx So My advice is to get a new Credit card from your Bank .
Let me know if you need further assistance
Would you like me to set up a remote session, which will allow me to connect directly to your screen ? I will remove malwares, secure your Browsers and your computer.
Do you still need help please?
If you have a moment please rate my answer by clicking on one of the stars, positive rating are appreciated
JustAnswer has a 100% satisfaction guarantee, We value you as a customer and very much want you to be satisfied.
Note : Only rate if you are satisified, please do not rate an answer as poor or bad service, if we cant help you solve the issue you will be entitled to a full refund.
Please follow the steps below to scan your computer from Malwares :
1-Scan your computer with your Antivirus software.
2-Run Malwarebytes, a free malware/virus scanner. Please click https://www.malwarebytes.org/mwb-download Once you install it, Please Update and then run a Quick Scan and Delete any Malware/Viruses. It should take 25-55 minutes to complete.
3- Once that is complete, please download Ccleaner, as this will clean temp and cache and corrupted files from your computer.(Uncheck History option) Click http://www.filehippo.com/download_ccleaner
4-Download Firefox browser from : www.firefox.com
Once you install it download the adblock plugin, this plugin will protect you from web pages that install malwares on your computer