Hi there and welcome
If you have forgotten your Apple ID you used, you can retrieve i via the link below
Once done, you will likely need to reset your password ***** this you can do via my link below
Use the link to reset your password ***** once done use this new passwordOnce done, you can use these details to sign in on your device
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
Seems you missed the instructions I sent you within 4 minutes of you posting the answer. If you scroll up here you will see them
I will again repeat them for you
Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device
The link is to the apple site to reset, there is no charges when you click it
which of my two links did you click
yes, it asks for your first. last name and email.
Nothing about any $$$$.....
So enter this in and click Continue
Then what do you see
ok, so when you click on continue, you see an email address correct?
yes, we covered that
I am asking you, what did you see when you put in your first name, last name, email and clicked continue.
you wont see that, when you click continue you will see the Apple ID linked to the details
yes, Apple ID
This is what I am asking if you see.
Is the Apple ID (the email) the same as what is being displayed on the phone?
not at all, still waiting on you to respond please to my last question, which I have repeated again below
reset your password ***** this you can do via my link below