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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have 2 step security turned off but i am still forced to

Customer Question

i have 2 step security turned off but i am still forced to do 2 step security
JA: What kind of computer do you have?
Customer: i dont use a computer to login to my google account
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: that is it
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

What is the make and model of the device you are using to sign onto your account with?

Please let me know.

Customer: replied 3 months ago.
that doesn't matter. It is about my google account
Expert:  Richard replied 3 months ago.

what does not matter sorry?

Customer: replied 3 months ago.
are you part of humankind?
Expert:  Richard replied 3 months ago.

I have decided to stop working with you on this, all the best

Customer: replied 3 months ago.
I think I was suckered in to this
Expert:  Richard replied 3 months ago.

ok, no problem, though when you are ready to continue, please let us know

Customer: replied 3 months ago.
that doesn't really have to do with what I said.
Anyways, can you help me with my google account?
Expert:  Richard replied 3 months ago.

lets start again, ill repeat my initial question, please respond to it

What is the make and model of the device you are using to sign onto your account with?

Please let me know.

Customer: replied 3 months ago.
What makes you think that that is a factor in my problem?
Expert:  Richard replied 3 months ago.

please reply to the question so we can move forward

Customer: replied 3 months ago.
you just want my information?
can i have your full name and social security number?
see. that seems unreasonable. can you help my with my problem or not?
Expert:  Richard replied 3 months ago.

yes, once you reply to the question, not asking for your security number or anything like that, just a question on which device you are using, I do not see the issue with this question nor understand why you will not answer? You do want the problem resolved?

Customer: replied 3 months ago.
i used to run the mothersucker 2000 but i am now on the aftermath creampie 222
Customer: replied 3 months ago.
with infection
Customer: replied 3 months ago.
also my problem has nothing to do with my device so that information is irrelevant
Expert:  Dustin replied 3 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 3 months ago.

Im going to have to agree that your device itself could be relevant. Heres why,

Its a google account you are speaking of, if you are using a tablet or phone, its possible you have a google app on your phone or used to, or its even possible the device is registered as a trusted device, that can receive security codes or texts..

Now, lets discuss your problem specifically..

When you sign in and enter the correct password ***** your google account, what exactly does it ask for next and how does it phrase it..

I ask because there are different security functions, that can sometimes be misunderstood for two step security and even if it is two step security I need to know exactly what its expecting from you next.

So after you sign in with the correct password, what exactly does it tell you next?

Thank you,

Dustin S

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