Hi there and welcome
What is the make and model of the device you are using to sign onto your account with?
Please let me know.
what does not matter sorry?
I have decided to stop working with you on this, all the best
ok, no problem, though when you are ready to continue, please let us know
lets start again, ill repeat my initial question, please respond to it
please reply to the question so we can move forward
yes, once you reply to the question, not asking for your security number or anything like that, just a question on which device you are using, I do not see the issue with this question nor understand why you will not answer? You do want the problem resolved?
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Im going to have to agree that your device itself could be relevant. Heres why,
Its a google account you are speaking of, if you are using a tablet or phone, its possible you have a google app on your phone or used to, or its even possible the device is registered as a trusted device, that can receive security codes or texts..
Now, lets discuss your problem specifically..
When you sign in and enter the correct password ***** your google account, what exactly does it ask for next and how does it phrase it..
I ask because there are different security functions, that can sometimes be misunderstood for two step security and even if it is two step security I need to know exactly what its expecting from you next.
So after you sign in with the correct password, what exactly does it tell you next?