I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? I am pretty certain I will get your Skype working again this way. This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.
Thanks for your patience and best regards,
Thank you and I totally understand. I am opting out for other experts to help you instead. Thank you again.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know when you are ready i can walk you through to fix the problem.
Uninstall Skype completely from the safe mode windows and try to use revo uninstaller and remove it completely from the computer.
Reboot computer after removal and the download a new version of Skype and install it. Let me know how it goes.
did you follow the uninstall steps?
Click here to download and install skype
let me know i you find any problem installing it.
Blue spin arrow means its trying to login, either the password ***** ***** good or it has a problem with the connection.