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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Microphone keeps muting itself. Toshiba, No, have had this

Customer Question

Microphone keeps muting itself.
JA: What kind of computer do you have?
Customer: Toshiba
JA: Have you installed any updates recently?
Customer: No, have had this problem off and on for a while, since updating to window 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Computer
Expert:  Michelle replied 17 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 17 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Is it the internal microphone of the computer which is having the problem or its on the headset.

Customer: replied 17 days ago.
Expert:  Michelle replied 17 days ago.

What is the make and model of the laptop?

Customer: replied 17 days ago.
This seems to be a common problem. I have fixed it myself several times. You will fix it permanently?
Expert:  Michelle replied 17 days ago.

it will be a permanent fix. Let me know what have you done previously so that i do not repeat the same steps.

Customer: replied 17 days ago.
I go to levels under microphone properties and unmute. Unchecked Exclusive mode under advanced. Deleted drivers and restarted.
Customer: replied 17 days ago.
The volume control mutes itself again after a short time.
Customer: replied 17 days ago.
Have you dealt with this before?
Expert:  Michelle replied 16 days ago.

Do you get cross mark when it gets mutted?

Customer: replied 16 days ago.
Customer: replied 16 days ago.
Volume goes down to 0 as well
Expert:  Michelle replied 16 days ago.

Uninstall the complete audio video driver files from the computer on safe mode windows and then reboot download and install the correct driver software from the manufacturer website with correct model which will fix the problem.

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