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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Microphone keeps muting itself. Toshiba, No, have had this

Customer Question

Microphone keeps muting itself.
JA: What kind of computer do you have?
Customer: Toshiba
JA: Have you installed any updates recently?
Customer: No, have had this problem off and on for a while, since updating to window 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Is it the internal microphone of the computer which is having the problem or its on the headset.

Customer: replied 3 months ago.
Internal
Expert:  Michelle replied 3 months ago.

What is the make and model of the laptop?

Customer: replied 3 months ago.
This seems to be a common problem. I have fixed it myself several times. You will fix it permanently?
Expert:  Michelle replied 3 months ago.

it will be a permanent fix. Let me know what have you done previously so that i do not repeat the same steps.

Customer: replied 3 months ago.
I go to levels under microphone properties and unmute. Unchecked Exclusive mode under advanced. Deleted drivers and restarted.
Customer: replied 3 months ago.
The volume control mutes itself again after a short time.
Customer: replied 3 months ago.
Have you dealt with this before?
Expert:  Michelle replied 3 months ago.

Do you get cross mark when it gets mutted?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Volume goes down to 0 as well
Expert:  Michelle replied 3 months ago.

Uninstall the complete audio video driver files from the computer on safe mode windows and then reboot download and install the correct driver software from the manufacturer website with correct model which will fix the problem.