How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I'm trying to sign onto or create a Microsoft acct but I

Customer Question

I'm trying to sign onto or create a Microsoft acct but I can't get it to work
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: It is a HP Spectre. I'm not sure about operating system. How do I find that? Not that IT savy.
JA: Have you installed any updates recently?
Customer: Don't think so. Just received the computer a week or so ago. Just learning how to use it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Don't think so. I have a gmail mail act. Want to sign onto Cortana, but it wants me to sign onto Microsoft. Trying to create acct but it doesn't like my email address.
Submitted: 7 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 7 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,