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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Pearl, I have just set up my T.V. in my exercise room and

Customer Question

Pearl,
JA: What kind of computer do you have?
Customer: I have just set up my T.V. in my exercise room and the telus box remains on but is not responding to commands
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 20 days ago.
Category: Computer
Expert:  Nathan replied 20 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 20 days ago.

So you have a new telus box connected to a new tv, or an existing/prior box?

Do you see any lights/display on the box?