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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot send or receive emails. Just installed a new

Customer Question

I cannot send or receive emails. Just installed a new router. I am receiving emails on my phone, Ipad but not on my desktop computer.
JA: How old is your iPad, and what model are you using?
Customer: 5 years old and is an apple
JA: Have you installed any updates recently?
Customer: Updates on my ipad or desktop?
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am receiving emails on my Verizon account but not to my personal account
Submitted: 3 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 3 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 3 months ago.
Customer: replied 3 months ago.
My computer is a Lenovo and the machine type is FOB5 , Windows 10
Customer: replied 3 months ago.
All in one computer
Customer: replied 3 months ago.
Verizon.net
Expert:  Cody replied 3 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 3 months ago.