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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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2 things...cannot take mistaken names out of trash and

Customer Question

2 things...cannot take mistaken names out of trash and anyone can go right into my email!
JA: Just to clarify, what email service provider are you using?
Customer: gmail
JA: Have you installed any updates recently?
Customer: not that I recall My best friend is in trash along with several other well know names
JA: Anything else you want the computer expert to know before I connect you?
Customer: my email was hacked
Submitted: 21 days ago.
Category: Computer
Expert:  Lorenz Vauck replied 21 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  IT Miro replied 18 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Please tell me if you still require assistance with the GMail account problem?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 15 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro