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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
Are you currently still able to log into your computer so that you can access Windows and programs there or are you completely locked out?
Thanks for your patience and best regards,
Hello Marilyn, my name is ***** ***** I will do my best to assist you.
I see you never responded and the previous expert opted out. If you still need help with this issue, Im a professional and I can connect to your computer, ensure its running correctly, and personally get your Office / Word programs installed and running for you.
Do you still need help with this issue? If so, please respond. Otherwise, please send us a reply saying you do not want to continue, so that we can close this support request.
I will be traveling for the next hour but then I will be at my desk.
At or after that point, If you would like I can help you get to the bottom of this issue. So please message me later today if you want to work on this today, or if today doesnt work for you we can schedule for the coming week.
Im free Wednesday Morning.
Im also on the east coast US, and normally get started around 9 am. Though, If needed I can start earlier as long as we discuss it ahead of time.
When you figure out a window of time on Wednesday that works for you, let me know. And we can schedule to reconnect then.
Hello again, I havent heard from you for a while. Did you still need help with this issue or not?If you still need help, please send a reply so we can continue working on the issue.Thanks again,Dustin S.