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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I tried to canx...stop and online automated renewal but it

Customer Question

i tried to canx...stop and online automated renewal but it seems to have processed. how do i request a credit and canx the order.... received auto e-mail that download was available and debit has hit account.
JA: Just to clarify, what email service provider are you using for this account?
Customer: att.net
JA: Have you installed any updates recently?
Customer: no...
JA: Anything else you want the computer expert to know before I connect you?
Customer: download is still there without having accessed
Submitted: 19 days ago.
Category: Computer
Expert:  IT Miro replied 19 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 19 days ago.

Please tell me which product or service has been renewed, but you now want to cancel it?

Thanks,

IT Miro

Expert:  IT Miro replied 15 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 12 days ago.

Hello!

Let me know if you were able to receive my messages.