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Ask IT Miro Your Own Question

IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 2937
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Cannot get into yahoo mail keep getting this: Let's get you

Customer Question

cannot get into yahoo mail keep getting this: Let's get you into your account
Tell us one of the following to get started:Sign-in email address or mobile number
Recovery phone number
Recovery email addressEmail address or phone number
Sorry, we don't recognize that email address or phone number
JA: How long have you had this issue with your Yahoo account?
Customer: about three days
JA: Have you installed any updates recently?
Customer: installed a beta abi word and windows updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thanks
Submitted: 19 days ago.
Category: Computer
Expert:  IT Miro replied 19 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 19 days ago.

I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your Yahoo! e-mail address here so that I can check it.

Thanks,
IT Miro

Customer: replied 19 days ago.
Customer: replied 19 days ago.
do not have the money now for secure remote assistance. Am recovering from open heart surgery and back surgery and so many medical bills.
Expert:  IT Miro replied 19 days ago.

No problem, we can use this chat without remote assistance. Hold on to check your account.

Customer: replied 19 days ago.
have to take a shower now and will leave computer on. cannot answer text for some reason
Expert:  IT Miro replied 19 days ago.

I checked it and it is an active account. To confirm, your password *****'t work any more, or you cannot get to the password ***** to enter it?

Expert:  IT Miro replied 19 days ago.

No problem, you can return here any time later and send me a reply.

Customer: replied 19 days ago.
please call and NOT text. number is(###) ###-####
Expert:  IT Miro replied 19 days ago.

I am sending replies here, at JustAnswer web page. You are getting texts of my replies since you typed your phone number. I do not have a control over those texts and I cannot call you, unfortunately.

To confirm, your password *****'t work any more, or you cannot get to the password ***** to enter it?

Customer: replied 19 days ago.
I can get to pass word box to change password ***** each time I do I get Let's get you into your account
Tell us one of the following to get started:Sign-in email address or mobile number
Recovery phone number
Recovery email addressEmail address or phone number
Sorry, we don't recognize that email address or phone number
Customer: replied 19 days ago.
cannot answer text for some reason. Only a call works
Customer: replied 19 days ago.
have to leave for a few
Expert:  IT Miro replied 19 days ago.

OK. Please click on this link below:

http://mail.yahoo.com/

and then see if it will open your Yahoo! account, or you are asked to type your e-mail first and then the password?

Customer: replied 19 days ago.
I am 82 years old and very tired. You could not help me since you could not call.
Expert:  IT Miro replied 19 days ago.

I cannot call you, but I can provide the text instructions here, or I can remotely access your computer and help you directly. Let me know if you agree to a remote assistance.

Regards,

IT Miro

Customer: replied 17 days ago.
thanks. I finally fixed computer. Anna Ruth
Expert:  IT Miro replied 17 days ago.

I am very glad the problem has been solved!

If there is anything else I can help you with, let me know.

Regards,
IT Miro