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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 34678
Experience:  Over 20 years of consulting to the IT industry
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I just installed Quark 10 in a new Mac Mini -- and every

Customer Question

I just installed Quark 10 in a new Mac Mini -- and every time I try to open Quark, it crashes.
JA: How much experience do you have with this particular machine?
Customer: With Mac, a fair bit. With this new one, hardly any at all.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. I just want to be able to open my existing Quark files
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome
On your mac, can you open Finder please
Then click on Go, Go to Folder
Enter in
~/library
Press enter
Locate the folder Preferences
Then trash the Quark folder there
Once done, tell me if Quark now opens please