Hello! My name is*****I am a certified computer professional who will assist you.
Do you want me to provide you the instructions for System Restore to restore the computer to an earlier date, or you have already tried with System Restore, but it didn't work?
Let me know,
No problem. Here is how to access and use System Restore:1. Enter Desktop and move the mouse cursor to the bottom right corner and you will see a new pane. Click on Search2. There type system restore and then click the Settings3. Click the Create a restore point4. The System Properties window will open. There click the System Restore... button5. When the System Restore window opens, you can select Recommended Restore which is usually one or two days old. To see all available restore points, select Choose a different restore point and click Next6. Select one restore point to restore to a date it was created, and then click Next7. To confirm, click Finish. Windows 8 will then attempt to restore all Windows and program settings to the date you selectedNote that this process won't delete or restore any personal files. At the end of the restoration, Windows will restart the computer and, upon next log in, it will show whether the restoration was successfully completed or not. If it failed, you can try with another restore point.When the restoration completes, check the results.I hope this helps! If not, let me know and I will check for further options.Regards,IT Miro
A new pane will appear when you move the mouse cursor to the far bottom right corner or to the far top corner. In case it still doesn't show up, you can press the Ctrl and F keys on the keyboard at the same time, and the Search box will appear. You can then continue with the instructions.