How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 33067
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

Mouse mouse is not working correctly. it goes where it wants

Customer Question

mouse mouse is not working correctly. it goes where it wants and high lights things at random
JA: What kind of computer do you have?
Customer: Asus T300L PC dock
JA: Have you installed any updates recently?
Customer: yes. windows updated on its own and then all the troubles started. I HATE THAT when windows does that. Almost every time it does that, something goes wrong.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Is it doing this when you are typing?

Or when you are actually using the mousepad?

Customer: replied 3 months ago.
No, just when using mousepad
Expert:  Richard replied 3 months ago.

ok, if you use an external mouse do you have the same issue?

Customer: replied 3 months ago.
We have never tried another mouse.
Expert:  Richard replied 3 months ago.

ok, can you connect one as a test and tell me what then happens please?

Customer: replied 3 months ago.
The dock does not have a port to use a wired or wireless mouse. The removable screen does but that would disconnect from the mouse on the dock.
Expert:  Richard replied 3 months ago.

ok then on this model we cannot test.

This only happened after the udpate correct?

Customer: replied 3 months ago.
Ok. I connected 2 seperate wireless mouse units to the monitor/computer section and they are not working either.
Expert:  Richard replied 3 months ago.

ok, did this happen after the last update?

Customer: replied 3 months ago.
Expert:  Richard replied 3 months ago.

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key + X and click on Control Panel

click System and Security

Then click on System

Then System Protection

Then System restore

Choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Customer: replied 3 months ago.
I did not help.
Expert:  Richard replied 3 months ago.

did it complete the restore successfully?

Customer: replied 3 months ago.
it did
Expert:  Richard replied 3 months ago.

Thanks

Do you have any data you need to keep on the Tablet or everything is backed up?

Customer: replied 3 months ago.
I would have to check. It is a computer Used in my office. It has wireless connections, etc. that were set up by our IT guy.
Expert:  Richard replied 3 months ago.

ok we can try to repair it but almost certainly we will need to do a reinstall.

Are you able to check about the data and programs?

As the data and programs would need to be added back

Customer: replied 3 months ago.
But it will take a while. Is there a way I can get back to you when it is done or should I just call our IT person?
Expert:  Richard replied 3 months ago.

you can return here, this is no problem.

Customer: replied 3 months ago.
Ok
Expert:  Richard replied 3 months ago.

thanks