Hi there and welcome
Can you tell me please exactly what happens when you try to connect to your facebook account?
Please let me know
I am still here
Do not make a new account else you lose all your information from the old one.
I need to know please
lets see first, as likely she just deactivated it
What exactly happens when you try to sign in?
I need to know this please.
ok, but now, when you click on Facebook, what do you see?
Click this link please
What then do you see?
When you clicked the link I gave you?
are you on a mac or iPad?
ok, on your iPhone, look for the app Facebook
You see it? It is an actual app
ok, go to the app store, then search for facebook and install the app
Then press on it and open it, sign in and tell me what then happens please.
you need to search for the app Facebook please
via the seach
no, I am here, did you install the app?
it is, there are thousands of apps there
watch this film please
ok, you will need to do this.
Tap Settings > General > Software Update. Tap Download and Install.
Then once done, install the app and you can sign in
The icon that has settings under it, the gear wheel
Good to hear! and it is no problem at all
If you would like any additional information or assistance, please do not hesitate to let me know.
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