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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 34031
Experience:  Over 20 years of consulting to the IT industry
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I can't sign in to my google account. I changed the password

Customer Question

I can't sign in to my google account. I changed the password ***** The last verification code that I was sent from google was G-748916. When asked to sign in with that number it does not work.
JA: Have you contacted anyone about your account?
Customer: No
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

You do not sign in with that code, you enter it on the verification page.

So click my link please

https://www.google.com/accounts/ForgotPasswd

Enter in your Gmail account

Then have the code sent to your phone and wait on that page.

then when the code is received, enter it in on that page

Then you can set your new password

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Customer: replied 4 months ago.
i tried what you but its not working and i don't wana pay another bill.
Expert:  Richard replied 4 months ago.

It is no problem, as I indicated it is an optional service.

How exactly did my instructions not work?

Please let me know.