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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trouble downloading 360 off cd, laptop, yes today, no

Customer Question

trouble downloading 360 off cd
JA: What kind of computer do you have?
Customer: laptop
JA: Have you installed any updates recently?
Customer: yes today
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Computer
Expert:  Dustin replied 17 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 17 days ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

When you say you are trying to install 360, do you mean Norton 360?

If not, whats the full name of the program?

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.