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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
I ts unclear if you were saying no to secure remote support / screen sharing?
Or if you dont want written support, or phone support, etc.
Please reply and let me know if you need or want help, and if so what manner of help you would prefer.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
When you say you are unable to sign into your microsoft account on your Sony Vaio.
Do you mean you cant start the computer, because it needs your microsoft account password?
Or, can you make it to windows but its only your microsoft account online, you cant sign into.
Please provide further detail, thank you.
My apologies for the delay in getting back to you. I can offer you phone support, but I need to know what time zone you are in and what times you would be available that way we can f ind a time that works for us both.
Please respond with that info when you can, so we can figure out a good time for us to work on this issue over the phone.
Before I can call you, I have to send and have the phone support offer accepted. I sent it at the lowest value possible.
Once you accept the offer, please include your phone number in the contact info " enter contact info" section.. And then please message me after you have accepted the phone call offer, and after you have added your phone number.. As it wont alert me when you add your phone number, so please message so i can take your number down!