How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Unable to sine on to micosoft ac, sony vrio, yes, no

Customer Question

unable to sine on to micosoft ac
JA: What kind of computer do you have?
Customer: sony vrio
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 6 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Customer: replied 6 months ago.
No thanks
Expert:  Dustin replied 6 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

I ts unclear if you were saying no to secure remote support / screen sharing?

Or if you dont want written support, or phone support, etc.

Please reply and let me know if you need or want help, and if so what manner of help you would prefer.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 6 months ago.
On thanks how long will it take to get a reply to my question.
Customer: replied 6 months ago.
Thanks
Expert:  Dustin replied 6 months ago.

When you say you are unable to sign into your microsoft account on your Sony Vaio.

Do you mean you cant start the computer, because it needs your microsoft account password?

Or, can you make it to windows but its only your microsoft account online, you cant sign into.

Please provide further detail, thank you.

Dustin S

Customer: replied 6 months ago.
I wood prefer getting help by phone .
I was saying on to sharing screens thanks you.
Expert:  Dustin replied 6 months ago.

My apologies for the delay in getting back to you. I can offer you phone support, but I need to know what time zone you are in and what times you would be available that way we can f ind a time that works for us both.

Please respond with that info when you can, so we can figure out a good time for us to work on this issue over the phone.

Dustin S

Customer: replied 6 months ago.
Pacific time zone you can call me after 530 am
Expert:  Dustin replied 6 months ago.

Before I can call you, I have to send and have the phone support offer accepted. I sent it at the lowest value possible.

Once you accept the offer, please include your phone number in the contact info " enter contact info" section.. And then please message me after you have accepted the phone call offer, and after you have added your phone number.. As it wont alert me when you add your phone number, so please message so i can take your number down!

Thank you,

Dustin S