I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
Please understand that JustAnswer is a independent website with computer experts, we cannot retrieve your service case or any of your information. However, I can help you with your problem and fix it for you still, if you wish. So can you please let me know what exact issue you are having?
Thanks for your patience and best regards,
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
can you explain the problem a bit more in detail.