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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How can I remove my forgotten password from my macbook pro

Customer Question

how can I remove my forgotten password ***** my macbook pro computer
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: The computer is approx. 12 years and the system is 10.6.8
JA: Have you installed any updates recently?
Customer: Not that I recall
JA: Anything else you want the computer expert to know before I connect you?
Customer: It happened when I had problems with the provider and went to the offshore help. They took 3 days to get me back on and the password ***** never worked again
Submitted: 22 days ago.
Category: Computer
Expert:  Josh replied 22 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 22 days ago.

Do you have another login that you can sign into?

If the answer is no, try signing into your account by using the wrong password ***** times and you should be prompted with an option to reset your password ***** your Apple ID. Do you see that option?